Defined, executed and communicated product roadmap and strategy for our future and current customer base including HSBC, Barclays, Microsoft, NASA, Ministry of Defence, GSK, AstraZeneca and more.
Build, led and coached a dynamic and passionate product team including Product Management, UX and Data Science to attract and retain talent.
Delivered the rolling product roadmap while working collaboratively across the business, particularly with the Sales, CS, Marketing and Customer Experience teams.
Introduced and launched new features, including improved user experience for user sign up and sign in for SMB’s and Enterprise customers using Single Sign-On, SAML etc.
Defined and executed integrated processes across the entire product team to ensure a consistent and effective feedback loop and trend analysis to produce a better product.
Executed best practices for the Product Management and UX teams to ensure we deliver high quality software on time and on budget.
Defined and implemented key metrics and product KPI’s, to drive value measured throughout the product life cycle.
Generated product marketing playbook for key product marketing content to demonstrate the benefit and value of our products features, including a successful global launch of Microsoft Teams integration with our platform.